What is the change resource problem? Two items came across my consciousness recently which are not difficult to link. The first is a set of lessons learned from projects in an organisation. An outstanding item of the lessons is the complaint that not enough people resources were available, or the people allocated already had a …
Tag archives: build a change team
Knowledge or Competence?
What do employers want from their employees: knowledge or competence? I visited a client recently who told me they were re-orienting their training because they needed people who can do things, they distinguished between “know how and know what”. Know how is knowledge, often raw and not contexualised, classically this knowledge is gained in a …
Better training outcomes
Aim higher, be better As an experienced trainer I am often frustrated by the poor (or most likely non-existent) post training activity of the candidates which should be consolidating their learning during the course. Why would any manager invest in training their staff if their organisation is not going to benefit from it? Well it …
Middle managers to drive change
What does it take to succeed in change? Middle managers in most organisations have a huge influence over the success of organisational change. Most middle managers are passive about change; a few step up to delivering change; all of them need to be behind the change. Some recent blogs point to how to get middle …
Change Advocates — a good idea?
The idea of advocating change Change advocates both promote change in a business and help protect staff from poor change implementation. They do this by advocating the change on behalf of the business and being a channel between affected staff and senior managers. The role demands trust and respect from both staff and managers; here …
Design your change around decisions
Decisions first, organisation later Which do you think should come first: the definition of the task to be carried out or the team to do the task? So what happens when an organisation needs to change: the top manager re-organises his senior team to prepare for the change. This seems to be putting the cart …
Making change personal
Using change to grow yourself In the April 2014 Harvard Business Review I found a paper about creating a very open culture to encourage personal learning by Robert Kegan, Lisa Lahey, Andy Fleming, and Matthew Miller called “Making Business Personal“. The starting premise of the paper is that ’employees do a second job that no …
Change Manager Standards
Two new standards announced In the last few months two organisations have announced standards to define the role of the Change Manager. We wait for years for the role to get a formal definition and then two turn up at once. We believe that these standards are an important development in the maturity of managing …
New Year, New Behaviour
New ways of thinking The new year party is over and everyone turns to wonder what the new year will be like. And then you start to think about what are you going to do to make it better and different. Of course there are plenty of articles and blogs to suggest some ideas — …
Where does change management fit?
Inside, outside, alongside In a recent tutorial, Prosci proposed some models for organising a change team with a project team. They came up with four models described below. I think they missed the most important model. Read through the article and see if you agree with me.