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Knowledge or Competence?

What do employers want from their employees: knowledge or competence? I visited a client recently who told me they were re-orienting their training because they needed people who can do things, they distinguished between “know how and know what”. Know how is knowledge, often raw and not contexualised, classically this knowledge is gained in a …

Change Maturity – how do you tell?

Over the last couple of weeks we have been working hard to develop a questionnaire to help people identify their level of change maturity. That means writing incisive questions to identify behaviours typical of a particular maturity level which are not typical of another maturity level. This begs two questions: