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How do you know what’s going on? Some recent research into bias in reporting about project status has implications for change governance. Two recent examples of poor reporting have surfaced recently: the fiasco on the launch of the IT to support the US Government Health Care programme (Obamacare) and the under-performance of the Universal Credit …
Continue reading “Reporting bias and failure: lessons for sponsors”
Contributors to Change Success A recent email from Prosci about their 2013 survey (results published this year) lists the top seven contributors to change success. This is probably the most important result from the survey and the most widely reported. Top of the list, again, and by a large margin is ‘active and visible executive …
Structural failures leading to change failures In the previous blog I described the book, The Blunders of our Governments by Prof. Anthony King and Sir Ivor Crewe which describes a series of major blunders by our governments. The third part of their book covers the systemic failures (as opposed to the human failures) which have …
