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Three supports to successful change

Is Managing Change the same as Project Management? A recent tutorial from Prosci identifies three critical areas of activity needed for change success. The model is both simple and elegant. However, it opens the question about where should change management professionals go for their support. The three areas are: project management; sponsorship; and change management. …

Falling trees – missing benefits

Did you hear that? I am sure you are aware of the philosophical problem about a tree falling in a forest; if there is no one there to hear it, does it make a sound? Which amounts to the issue of if we don’t experience something then how do we know if it has happened. …

How to persuade people to change

Persuasion skills for a Change Manager There are two basic ways to get people to do what you want: tell them and ask them. Actually, telling people is incredibly effective and works more often that you might expect. Tell is really the tool of the manager. I remember when I first became a manager (actually …

Using a capability model for organisation change

Change Capability Model We have developed a simple capability model for organisation change. The purpose is to better understand the nature of organisation change and how people go about it. The model allows us to explain what sort of training is useful given the organisation’s capability maturity (i.e. the level they are at). It also …

Change Analytics

Businesses are starting to make their use of big data a competitive advantage. A recent report from the MIT SLoan School of Management investigates the use of data in organisations (not just business). In the Economist recently they reported on the use of data in social science. For instance an analysis of mobile phone records …

Projects versus business change?

What is the difference between a project and business change? A lot of organisations use projects to deliver business change; whereas the most practiced change management method in the US (prosci) shows how to add business change to projects. So either a project delivers change (as most organisations want it to) or it doesn’t (which …

Convincing people to change

In a recent posting on their web site Prosci have discussed their ADKAR model for describing how an individual makes a successful change. Towards the end of the article they provide data from a recent webinar in which they ask which stage of the model poses the biggest challenge. Just over two-thirds of the respondents …

How does that affect the benefits?

We have a focus for all of our training on change: delivering benefits to our clients. We also use a similar mantra with our clients to help them be successful in change which is: How does that affect the benefits? It is intended to focus every interaction, from the top down, on the benefits and …

Do you need a Change Manager?

A couple of recent experiences, training and consulting, have tested my assumption that a change manager (or change team) is needed to deliver a successful change.